FAQs
FREQUENTLY ASKED QUESTIONS FROM OUR CLIENTS
4x4 RENTAL QUESTIONS
WHAT IS THE MINIMUM RENTAL PERIOD?
3 days is our minimum rental period.
WHAT IS YOUR MINIMUM RENTAL AGE?
23 years of age.
DO YOU PROVIDE HOTEL AND AIRPORT TRANSFERS?
We provide free airport transfers from O.R Tambo International Airport and Cape Town international airport, alternative arrangements can be made on request.
WHY AM I CALCULATING “9” DAYS BUT YOU ARE CHARGING/QUOTING “10” DAYS?
We charge per calendar day meaning each date is a full days charge.
HOW DO WE PAY FOR OUR RENTAL?
We require a 25% payment to confirm any rental. The 75% balance must be paid two weeks/14 days prior to collection of the vehicle. If you book your vehicle less than two weeks prior to collection we require the full amount to confirm your booking.
DO YOU ACCEPT DINERS OR AMERICAN EXPRESS CREDIT CARDS?
Yes, we accept American Express and Diners cards. We also accept Visa or MasterCard credit and Debit cards.
MUST I HAVE A CREDIT CARD TO RENT WITH YOU?
We accept valid Visa, MasterCard, Diners and American Express credit cards as well as debit cards.
ARE YOUR VEHICLE’S PET FRIENDLY?
Please come visit us and have a look as each situation differs.
WHERE ARE WE ALLOWED TO GO?
We allow travel in South Africa, Swaziland, Lesotho, we also allow travel in Namibia (please note a R5000 surcharge will be levied should you travel into Namibia.
DOES THE VEHICLE HAVE A TOW BAR?
We do not permit towing. Some vehicles might have tow bars but we do not reserve.
WILL WE BE SUPPLIED WITH TOWELS, SLEEPING BAGS ETC.?
Please kindly see the full equipment list sent with your quotation or when selecting the vehicle type on our website.
ARE THE MOTORHOMES WHEELCHAIR FRIENDLY?
Please come visit us and have a look as each situation differs.
IS THE MOTORHOME ACCESSIBLE FROM THE CABIN OR DO YOU HAVE TO GET OUT TO CLIMB INTO THE BACK?
All of our motorhomes have a walk through layout and are accessible from the cabin into the back.
WHAT TYPE OF DRIVERS LICENCE DO I NEED?
You only need a Code 08 or B/EB licence for all of our Motorhomes or any international licence printed in English for vehicles under 3500 kg.
WHAT WORKS WITHOUT THE 220V BEING PLUGGED IN?
If you are unable to plug into a 220v outlet there are a few things that will still run such as the fridge, the stove, the LED interior lights, the water tank and the hot shower and toilet.
DO YOUR SUV VEHICLES HAVE LONG RANGE FUEL TANKS?
Our Toyota double cabs and single cabs have long range fuel tanks.
DO YOUR SUV VEHICLES HAVE DUEL BATTERIES?
None of these vehicles have two batteries.
DO ANY OF YOUR SUV’S HAVE SEVEN SEATS?
Yes, our Toyota Fortuners have 7 seats.
CAN WE RENT A FRIDGE WITH OUR VEHICLE?
Yes, you can. Please inquire when making a booking.
The essentials to know
- Check the depth of the water if possible and the bottom. Is this soft or rocky? Are there any holes that you could get stuck in?
- Work out the path to follow, if possible watch someone else go first.
- Reduce tyre pressure for grip.
- Go in slowly and cross slowly and steadily (less than walking pace) if the water looks like it will be above the wheel hubs consider not crossing at all.
- Make sure you are in full 4WD.
- Have your windows down so you can exit the 4×4 if something does go wrong – though you shouldn’t be in water anywhere near that deep!
- Once you are in, accelerate gently and maintain a steady pace to create a bow wave. 8. Avoid changing gear if possible. This can let water into the clutch plates and increase slip.
If there is a problem
- Say you get stuck – this is very, very unlikely if you follow the rules above, but if you do – just keep the engine running. This stops water entering the engine from the exhaust end.
- If you stall, restart the engine and move on. Sometimes that might mean backing up before going forward again or finding another way.
- If you do get stuck, in a hole you can’t get out of, stay with the vehicle and wait for help. If it;s too much for the vehicle, it’s certainly too much for you. You will find other people will be generally happy to help out.
- And of course, the Britz team are just a phone call away if you need, and can answer all your questions when you pick up you 4×4 vehicle from us at the start of your trip.